Workflows Overview

Workflows allow you to automate repetitive tasks using a visual drag-and-drop builder.

Key Concepts

• Trigger — What starts the workflow (new ticket, message received, etc.)
• Steps — Actions to perform (send message, assign ticket, HTTP request, etc.)
• Conditions — Branch logic based on data

Creating a Workflow

1. Navigate to Workflows in the sidebar
2. Click New Workflow
3. Add a trigger and steps using the visual builder
4. Configure each step's settings
5. Activate the workflow