Assets

The Assets page keeps track of your company's PCs, laptops, printers, software, etc. Assets move locations, get assigned to users, get replaced, etc. You can disable the asset management feature in the admin panel if you don't need it.

Just like tickets, assets can have "custom fields" assigned to them. To edit custom fields for your assets, click the "custom fields" link at the top.

An asset can be assigned to a company or assigned to a user ("checked out") on the asset-editing page. You can also add an asset to a particular ticket (on the ticket page, in the "details" section on the right).