Tickets

Tickets Grid (List) The tickets page serves as the primary workspace for both end-users and support technicians, displaying active tickets organized by categor...

Ticket Page The ticket page allows posting replies to customers, changing status, category/priority, attaching files, and assigning tickets to agents. Ticket ...

New Ticket Form Use this page to submit a new ticket. Choose the category that best fits your ticket, fill in the "subject" and "text" fields, and click "Submi...

Scheduling Tickets You can make a ticket repeating . Or edit the scheduling settings if the ticket is already repeating. Set the repeating frequency (daily, ...

Search Search engine — use it to search for support tickets. The search engine returns only the tickets you have permission to view. All search parameters ar...

Scheduled (Delayed) Replies SalesRep App allows you to send a "delayed" reply, scheduled for sending at a later time. To do this, after finishing typing your r...

Time Tracking Every ticket has a "time spent" field with an automatic timer that starts counting when you open a ticket. The timer stops if you close the ticke...