Reports

Reports Overview Almost every report in the system allows selecting a date range: Today , Last week , Last month or Custom , and then additionally filter ...

Summary Report This is a general summary report of the tickets that users have submitted in a date interval. Specify the date interval in a YYYY-MM-DD format...

Tickets Per Day This report shows how many tickets you receive per day, how many tickets you close per day. Or per month, or per week. You can set the date ran...

Response Speed This report displays "Response time" (elapsed duration from ticket creation to the ticket's start date) and "Resolution time" (elapsed duration ...

Due Dates Calendar The Due Dates Calendar View is an interactive feature that displays all upcoming ticket due dates in a calendar format . This layout is des...

Custom Report The "Custom Report" allows you to select a date range and then choose the data you'd like to see: Select a metric to show: Ticket count , Tim...

Knowledge Base Report The Knowledge Base report contains the following information: Activity graph — Graphical representation showing two types of activiti...

Overdue Tickets The Overdue Tickets Report manages and reviews tickets not resolved within their expected timeframe. This report tracks tickets requiring immed...

Customer Satisfaction The Customer Satisfaction Report allows administrators to track and analyze feedback from users regarding their support experience. To u...

Technician Statistics The Technician Statistics report provides an overview of individual technician performance metrics, offering insights into tickets handle...

Audit Log The Audit Log provides a historical record of "destructive" actions and events within the system. This includes: Deleting tickets, categories, cust...

Kanban Board The Kanban board gives you a visual, drag-and-drop way to manage active tickets. Each column represents a ticket status, and each card is a ticket...

User Statistics The User Statistics report gives you a quick overview of activity by requesters (end-users) during a selected time period. Use it to identify y...