Users

Users This page lists user accounts registered in your system. You can add new users, click existing users to view their profiles and import/export to CSV. You...

Edit User An Administrator can edit a user on this page (or a user can edit their own profile): change their username, first/last names, email, phone, change t...

Register a New User The New User Registration page is where users can create a user account in the app (if this has been enabled by the administrator). To regi...

Login & SSO Go to your account URL and login from there. If you've visited your app on this device before, simply visit the website homepage and you'll see...

View User Profile The "View user" page shows a user's profile, their recent tickets, their recent replies, and links to view all their tickets, either closed o...

User Groups You can organize technician users into groups and manage permissions at the group level. This way, instead of setting category permissions for each...

Password Reset Use this page to reset your account password. Simply enter your email and click "submit", the app will send you the instructions via email. Aft...