Audit Log

The Audit Log provides a historical record of "destructive" actions and events within the system. This includes:

• Deleting tickets, categories, custom fields, users, companies, automation rules
• Reasons why an incoming email has been rejected (spam, user is deactivated, flood protection etc)
• Email server errors
• Editing tickets and/or users (like changing a password)

Use this page to investigate recent incidents and destructive actions.

The UI includes:

• Date Filter — Filter log entries by date range.
• User Filter — Filter log entries by specific user.
• Search Bar — Search for specific terms within the audit log.
• Build/Refresh Button — Refresh the log entries based on selected filters.

The log is read-only and provides a timestamp for each entry. The log keeps data for 500 days and is purged regularly to keep it from growing indefinitely.