Customer Satisfaction

The Customer Satisfaction Report allows administrators to track and analyze feedback from users regarding their support experience.

To utilize this report, it's necessary to start collecting satisfaction feedback from users. This is done by adding the #RatingLinks# mask to the "Ticket closed" email template, which provides users with a clickable link to rate their support experience.

Users can filter the report data by selecting specific categories, creation dates, the assignee of the ticket, and the associated company name.

Visualization

• Donut Chart — The report features a donut chart that visualizes the percentage of tickets that have been rated.
• List of Tickets — Beneath the chart is a list of tickets with subjects, assignees and statuses.
• CSV Export — Allows the user to export the report data in a CSV format for further analysis or record-keeping.