User Statistics

The User Statistics report gives you a quick overview of activity by requesters (end-users) during a selected time period. Use it to identify your most active users, spot accounts generating many open tickets, and understand where the team spends the most time.

Date Range

Available ranges: last 7 days, last 30 days, this month, previous month, or a custom range.

Columns Explained

• User — The requester, shows username or email. Clicking opens the user profile with their tickets.
• Tickets Submitted — Number of tickets this user created within the selected date range.
• Active Tickets — Active tickets from this user (any status except Closed).
• Time Spent (Total) — Sum of all time-tracking entries your agents logged on this user's tickets within the selected period.

Typical Uses

• Identify power users who create many tickets.
• See which departments or customers consume the most agent time.
• Proactively reach out to users with many active or aging tickets.

Exporting

Use the "CSV" button to download the table for further analysis (pivot tables, charts, etc.).

Permissions

Data visibility follows your existing permissions. If you cannot see certain categories or tickets, they will not be included in your report view.