Ticket Categories

This page lists all ticket categories available in the system.

• Click on a category name to edit its properties.
• Click "delete" to remove a category. If a category contains tickets or KB articles, you will be prompted to select another category to move the data to.
• Specify a name and click "Add new" to create a new category.

Category Sections

Categories can optionally be organized into Sections. Sections are just "folders" that contain categories. When creating a category, you are prompted which section to put it into.