General Settings

Adjust the app settings and click "save changes" button.

Design Settings

• Header background color — Set the top bar color. A dark color is highly recommended.
• Menu background color — Sets the menu bar color.
• Logo image — Custom logo image. PNG/SVG/JPG format. A transparent background is highly recommended. The image should be 60 pixels in height.
• Favicon image — Custom favicon image. PNG format required. 32x32 pixels.
• Dark Theme — You can enable the dark theme UI on a per-user basis in your user profile.

Advanced Design: JavaScript and CSS

• Custom CSS — Added to every page. Be careful, changing CSS may lead to bugs.
• Custom JavaScript — Added to every page. Be careful.
• KB-specific CSS — Extra CSS for your KB pages.
• KB-specific JS — Scripts for KB pages (e.g. Google Analytics).

General Settings

• App title — Displayed at the top of every page.
• Title link — Where the logo/title links to.
• Note on the ticket creation page — Custom message at the top of the "new ticket" page. HTML is allowed.
• Hide "system" entries by default — Hide system comments like 'ticket has been assigned'. You can always unhide them on the ticket page.

Regional Settings

• Language — UI language for the app. Also used for public holidays in timing reports.
• Time zone — Override server time.
• Working hours — Define your standard workday hours (e.g. "9 to 5"). Used in reports for duration calculations.

Various Settings

• Restrict ticket deletion to Admins only
• Restrict ticket closing to Technicians only
• Disable avatars
• Auto-assign the first replying technician as ticket agent
• Allow assigning multiple techs to one ticket
• Allow only predefined tags
• Allow users from the same company to see each other's tickets
• Disable automatic time spent clock on the ticket page
• Default category — Preselected by default on the new ticket page.
• Auto-close inactive tickets after X days
• Auto-delete closed tickets after X days
• Reopen closed tickets on new replies — Yes / No / Within X days.

Knowledge Base Settings

• KB description — Title text shown on the KB homepage.
• Allow unregistered users access the Knowledge Base
• Ideas forum — Enable or disable.

Assets Settings

• Disable assets — Completely hide asset management.
• Restrict asset management to Administrators only

Authentication Settings

• Shared secret for remote authentication — For the "remote authentication API". Link format: /User/AutoLogin?username=xxx&email=yyy&userHash=HASH where HASH is SHA256(name + email + shared-secret + dd + mm), truncated to the first 28 characters.
• Allow unregistered users to submit tickets without logging in
• Allow new users to register themselves
• Allow users to edit their username and email
• Disable "remember me" — Recommended for HIPAA compliance.
• Require 2FA authentication
• Enable 'login with Google'
• Enable 'login with Microsoft'
• Remote login URL — Redirect users to a custom login URL. Use /User/Login?noredirect=1 to bypass.
• Password policy — Enforce password rules.
• IP Address Restrictions — Limit access to specific IPs or subnets.
• Enable SAML 2.0 single sign on
• Auto-redirect to identity provider when SAML enabled
• Hide regular username/password inputs when Google or SAML enabled