Rule Actions Reference

Here are the actions available in the Automation Rules engine. Each rule can have one or more actions that execute when the trigger fires and all conditions are met.

Assign to

Assigns the ticket to a specific technician.

Add subscriber

Adds a subscriber to the ticket.

Add reply to the ticket

Adds a reply to the ticket, with options for tech-only visibility, including the assignee's signature, and generating the reply with AI.

Set custom field value

Sets the value of a custom field on the ticket.

Send email to admins

Sends an email to all administrators with specified notification text and subject.

Send email to all techs in the ticket category

Sends an email to all techs in the ticket's category, with options to include ticket attachments and exclude admins.

Send email to assigned tech

Sends an email to the assigned technician, with options to include secondary assignees and send push notifications.

Send email to particular user(s)

Sends an email to specified users, with an option to include ticket attachments.

Set due date

Sets the due date of the ticket, with options for offset in days, considering working hours and explicit time.

Set ticket status

Sets the status of the ticket.

Set ticket priority

Sets the priority of the ticket.

Add/remove a tag

Adds or removes a tag from the ticket.

Set ticket category

Sets the category of the ticket.

Send HTTP request

Sends an HTTP request with specified method, URL, post data, and custom headers. Useful for integrating with external APIs and services.