Edit Custom Status

Use this page to edit the custom status for your tickets. The most important settings are the status name and the "button name" (caption for the button that will move a ticket to this status). For example: status — "on hold", button — "Put on hold".

Additionally, you can assign one or more ticket categories this status will be used in, set the color (shown in the tickets list) and assign permissions — who this status will be visible to based on user roles.

For example, you can set up an approval process: add a status "Approval requested" with button "Request approval" (available to technicians only) and another status "Approved" visible only to managers.