Support Widget

Under "Admin > Live Chat Widget", you can configure and integrate both a live chat widget and a "Contact Us" widget into your website. The lightweight chat widget appears at the bottom of your site, allowing real-time interaction with visitors.

Configuration

Generate the JavaScript snippet to add to your website. Customizable settings include:

• categoryId — Assigns a pre-selected category for the chat.
• hideCategory — Hides the category select box if set to "1".
• autoShow — Time delay in seconds before widget automatically appears.
• email — Prefills the user email if known.
• hidden — Set to true to trigger widget programmatically only.
• showKbArticles — Shows suggested KB articles after user opens new chat.
• position — Widget button placement (default: right).

All settings are optional.

Programmatic Control

Open or close the widget programmatically using hdWidget.toggleWidget() in your JavaScript code.

AI Responses

Configure the widget to automatically provide AI-generated answers under "Admin > AI Settings". Users can still request a human agent at any time.

Support Form Popup

A full-size widget opens a lightweight ticket submission form. Create a link that triggers the form, allowing users to submit support tickets directly from your website.