Canned Responses

Regardless of the industry, repetitive questions are a common occurrence. That's where Canned Responses come in.

Use the "Admin > Canned responses" page to add, remove, edit and delete canned responses. Click on a response to open the editing popup, or click "add" to add a new one.

You can additionally organize responses into "folders" for convenience. Also, you can map which responses are available in which ticket categories (the default is "all").

Adding/removing and editing canned responses is also available right at the ticket page, when writing a reply to a customer.